Innovate Holidays ("we", "us") respects your privacy. This policy explains what information we collect through this website, why, and how we protect it — including the more sensitive information involved in booking travel, like passport and ID documents.

1. Information We Collect

When you submit an enquiry: name, phone number, email, and your message.

When you create an account: name, email, phone number, and a password (stored as a one-way cryptographic hash — we cannot see or recover your actual password, ever).

When you upload travel documents: passport, ID proof, visa, or photo files you choose to upload, tied to your account and optionally to a specific booking. This is sensitive personal information, handled with additional safeguards described in Section 4 below.

When you make a payment: payment is handled entirely by Razorpay, our payment gateway partner. We receive confirmation that a payment succeeded and the amount — we do not receive or store your card number, CVV, or bank login details at any point.

Automatically: standard technical information common to any website visit (browser type, pages viewed) — we do not currently use tracking/advertising cookies beyond what's needed to keep you logged in.

2. How We Use Your Information

• To respond to enquiries and provide quotes
• To process and manage bookings, including sharing necessary details (e.g. traveller names, passport numbers where required) with hotels, airlines, or other operators to fulfil your booking
• To send booking confirmations and updates via email or WhatsApp, where you've provided that contact information
• To verify identity/travel documents as part of arranging your trip
• To improve our services and website

3. Who We Share Information With

We do not sell your personal information. We share it only where necessary:

• Razorpay — to process payments
• Twilio — to send WhatsApp booking notifications, if you've opted for this
• Our email provider — to send booking-related emails
• Hotels, airlines, and tour operators — only the specific details needed to fulfil your actual booking (e.g. traveller name and passport number for a hotel reservation requiring ID verification)

Uploaded documents (passport/ID/visa scans) are not shared with any third party except where legally required for your specific booking (e.g. a hotel that requires ID verification at check-in) — they are not sold, used for marketing, or shared for any other purpose.

4. How We Protect Uploaded Documents

Because uploaded documents can include passport and ID information, they're handled with extra care, technically:

• Stored outside any publicly accessible part of our website — there is no public web link to any uploaded document
• Every file is saved under a random, non-guessable name — not your name or the original filename
• Only accessible by logging into your own account, or by our authorised staff for booking purposes
• Transmitted over an encrypted (HTTPS) connection

5. Data Retention

We retain booking and account information for as long as your account is active, and for a reasonable period afterward for accounting, legal, and dispute-resolution purposes. You can request deletion of your account and uploaded documents at any time — see Section 7.

6. Cookies

We use a small, essential cookie to keep you logged into your account. We do not currently use third-party advertising or tracking cookies.

7. Your Rights

You can request to access, correct, or delete your personal information, or delete specific uploaded documents, at any time by logging into your account (documents can be deleted directly from your account page) or by contacting us using the details below.

8. Grievance Officer

[Please fill in a real name/contact — Indian IT Rules require a named Grievance Officer for handling data/privacy complaints]
Name: [Grievance Officer Name]
Email: mail@innovateholidays.com
Phone: +91-9885041131

9. Children's Privacy

This website is not directed at children under 18. We don't knowingly collect information from minors except as part of standard family/group travel booking details provided by a parent or guardian.

10. Changes to This Policy

We may update this policy from time to time; material changes will be reflected in the "Last updated" date above.

11. Contact Us

Questions about this policy or your data: +91-9885041131 or mail@innovateholidays.com.